Effective date: August 10, 2026
Lakeview Animal Hospital respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit lakeviewanimalvet.com, contact us or use our veterinary services.
Information we collect
We may collect information you provide directly, including your name, email address, telephone number, address, appointment preferences, messages, information about your pet and information needed to provide or administer veterinary services.
When you use our website, our website and service providers may automatically receive technical information such as your IP address, browser and device type, pages visited, referral source, approximate location and cookie or similar-technology identifiers.
How we use information
We use personal information to respond to inquiries, arrange and manage appointments, provide veterinary services, maintain client and patient records, communicate service information, operate and improve our website, prevent fraud and security incidents and meet legal, regulatory, insurance and professional obligations.
Consent and your choices
We collect, use and disclose personal information with consent or as otherwise permitted or required by law. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice.
Your browser may allow you to block or delete cookies, although some website features may not work as intended.
Service providers and disclosures
We do not sell or rent personal information.
We may share limited information with service providers that help us operate our clinic and website, including website hosting, security, analytics, communications and practice-management providers.
We may also disclose information when required or permitted by law, to protect patients, clients, the public or our rights, or in connection with a business transaction.
Some service providers may process information outside Alberta or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
Cookies and analytics
Our website may use essential cookies and third-party tools such as Jetpack, Google services or Meta features for security, performance, analytics, embedded content or communications. These providers may collect technical and usage information under their own privacy terms.
Retention and safeguards
We retain personal information only as long as reasonably necessary for the purposes described above and to satisfy legal, regulatory, insurance and professional record-keeping requirements.
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure.
Access and correction
You may ask to access or correct personal information we hold about you, subject to applicable legal exceptions. We may need to verify your identity before completing a request.
Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Lakeview Animal Hospital is not responsible for those practices.
Contact us
Questions, privacy requests or complaints may be directed to:
Lakeview Animal Hospital
4351 Savaryn Dr SW
Edmonton, AB T6X 2E8
Telephone: (587) 463-9002
Email: contact@lakeviewanimalvet.com
We handle personal information in accordance with Alberta’s Personal Information Protection Act and other applicable privacy laws. You may also contact the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy as our practices, services or legal obligations change. The effective date above identifies the latest version.
Medical or urgent concerns: Website messages are not monitored continuously. For urgent or same-day care during clinic hours, call (587) 463-9002. For emergencies outside our hours, contact a 24-hour veterinary emergency hospital.