Record review
We confirm the medication, dose, prescribing instructions and whether the prescription remains appropriate.
Medication support for current patients
Keeping medication consistent matters. Contact our team before you run out so we can review the request, your pet’s records and any monitoring that may be due.
How we can help
Your veterinarian will recommend an approach based on examination findings, medical history and the priorities you share with us.
We confirm the medication, dose, prescribing instructions and whether the prescription remains appropriate.
Some medications require a current examination or periodic bloodwork before they can be renewed.
Our team will let you know when a refill is approved and ready, or what follow-up is needed first.
What to expect
Provide your name, pet’s name, medication, strength, current dose and how much remains.
The medical record is checked for refill eligibility, monitoring needs and prescribing requirements.
Wait for our team to confirm approval and pickup timing before travelling to the clinic.
Good to know
Refills are not always immediate because a veterinarian may need to review the record, authorize the prescription or recommend an examination or testing. Planning ahead helps prevent interruptions in treatment. Do not change or stop medication without veterinary guidance.
Common questions
No. Approval depends on the medication, medical condition, last examination, monitoring requirements and the veterinary-client-patient relationship.
Include your pet’s name, medication name and strength, dose, frequency, remaining amount and the best phone number to reach you.
Do not submit only a routine refill request. Call the clinic promptly to describe the symptoms. Severe reactions or breathing difficulty require emergency care.
Call for urgent concerns or send an appointment request for routine care.